For a long time, I had been a trustworthy vendor on Cardmarket, one of Europe’s most distinguished platforms for trading playing cards. I managed an excellent reputation — around four hundred optimistic reviews, zero disputes, and dependable, Qualified assistance. But 1 unjustified dispute, handled by Cardmarket staff members customers Silvia Parravano and Christian Tobehn, adjusted every little thing. on this page, I will share my personal experience, clarify the structural flaws in Cardmarket's dispute procedure, and challenge a stark warning to other sellers.
A clean up document constructed about Years
A Proven vendor With 100% Positive feed-back
Before the incident, I had been accurately the type of seller each Market values. I outlined investing playing cards correctly, described situations transparently, and transported instantly. I under no circumstances acquired one complaint — only praise.
The Importance of believe in on Cardmarket
name is anything for sellers on Cardmarket. One miscalculation — even one which isn’t your fault — can harm decades of labor. That’s what helps make my Tale so alarming for Other individuals running within the platform.
The Dispute That Shattered My Standing
customer purchased the Wrong Card, Then Blamed Me
The trouble started when a customer ordered a card stated exactly by title, established, and problem. on acquiring it, they falsely claimed I had sent the “Incorrect version” — despite clear listing evidence displaying I hadn’t.
Proof overlooked by help
I submitted screenshots from the listing, card Edition, and problem to show my precision. But Cardmarket help, especially Silvia Parravano, overlooked the info. as opposed to reviewing the listing or requesting clarification, she right away sided with the client.
Silvia Parravano’s Mishandling of your Dispute
No Fair Investigation
Silvia’s selection was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the buyer. She merely blocked my account. No hearing. No next view. No charm.
No Warning, No interaction
What manufactured this worse was the suddenness on the motion. I used to be locked from my account right away. My appeals — requesting an evaluation or escalation — have been achieved with automatic responses or silence. Silvia Parravano exercised entire authority without having accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing the exact same sample
In observe-ups, my scenario was also seen by Christian Tobehn, another member of Cardmarket's help group. Unfortunately, as an alternative to reviewing the facts objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automatic deflections and also a long term ban.
A Pattern of Seller Disregard
Are genuine Sellers currently being Silenced?
right after this encounter, I began studying online discussion boards and community threads. I speedily identified I wasn’t by yourself. Dozens of extensive-time sellers reported very similar encounters — many involving Silvia Parravano.
A common theme? purchasers normally win, even though Mistaken — and sellers are still left voiceless.
How This Hurts all the Marketplace
even though platforms ought to secure consumers, ignoring evidence from genuine sellers contributes to a damaged ecosystem. When rely on is just one-sided, terrible actors take advantage, understanding they’ll be shielded by biased assistance brokers.
the issue: No Oversight, No Appeal
not enough Transparency in Cardmarket’s method
by far the most alarming concern is definitely the absence of the appeals procedure. the moment team like Silvia or Christian make a choice, it’s final. There’s no next overview, no accountability, and no way to restore use of your account — no matter how powerful your proof is.
chance of Abuse and Blackmail
In my case, I had been indirectly coerced into refunding a Phony declare — or drop my account fully. That’s not dispute resolution — that’s blackmail beneath the guise of customer support.
economical and Emotional penalties
company decline right away
I invested yrs in developing my vendor profile. everything effort was worn out quickly, coupled with opportunity foreseeable future income. My vendor dashboard, get history, and loyal shopper foundation — all absent.
psychological Toll over a Trusted Seller
This wasn’t just a company hit. it absolutely was demoralizing. to generally be treated just like a fraud after decades of integrity was emotionally devastating. I followed every single rule, and continue to obtained punished.
What Cardmarket ought to Do to Regain Trust
System Reforms Are Urgently necessary
If Cardmarket wishes to retain quality sellers and prevent future abuse, it ought to:
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✅ Introduce a transparent enchantment process for blocked accounts
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✅ demand disputes to get reviewed by at least two independent help brokers
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✅ educate team like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ defend sellers who post clear, factual proof
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✅ Establish accountability metrics for staff choices
without the need of these improvements, truthful sellers will go on to get collateral hurt in the system that blindly favors consumers.
closing feelings: Be Wary, remain Documented
when you are presently selling on Cardmarket, don’t believe your ideal file will secure you. You're always just one consumer criticism — even a Fake 1 — faraway from getting silenced.
secure oneself by:
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having screenshots of every listing
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Archiving communication with consumers
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Backing up your account details often
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getting ready for disputes — Even when you do practically nothing Improper
Conclusion:
My encounter with Silvia Parravano and Christian Tobehn should really serve as a serious warning to any one applying Cardmarket. I considered in the platform. I played by The principles. And I continue to obtained taken off devoid of trigger.
If Cardmarket continues to ignore vendor legal rights, additional honest suppliers will wander absent. And click here when that transpires, the platform received’t just drop sellers — it’ll reduce its believability.
Has one thing similar transpired for you? Share your working experience and help raise awareness. Sellers should have superior.